Terms of service

Stylia Terms & Conditions

Effective Date: July 1, 2026

Welcome to Stylia. By accessing our website or placing an order through our online store, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. Order Acceptance

Submitting an order does not constitute acceptance of that order. All orders are subject to review and availability.

Stylia reserves the right to refuse, cancel, or limit any order for reasons including product availability, pricing or product description errors, payment authorization issues, suspected fraud, shipping restrictions, or any other circumstance deemed necessary by Stylia.

If your order is cancelled after payment has been processed, a full refund will be issued to your original payment method.

2. Pricing

All prices are listed in Canadian Dollars (CAD) unless otherwise stated. Stylia reserves the right to correct pricing errors and cancel affected orders before shipment. Applicable taxes will be calculated during checkout.

3. Product Availability

Product availability is subject to change without notice. Inventory displayed online may not always reflect real-time stock levels. If an item becomes unavailable after your order is placed, we will notify you and provide available options, including a refund if applicable.

4. Shipping

Stylia offers free standard shipping on most Canadian orders unless otherwise stated. Additional shipping charges may apply for remote or rural locations, Northern Canada, oversized or overweight products, and specialized delivery services. Delivery estimates are not guaranteed.

5. Delivery Inspection

Customers are responsible for inspecting all products immediately upon delivery. Visible damage should be documented with the carrier whenever possible and reported to Stylia within seven (7) calendar days.

6. Returns & Refunds

Stylia only accepts returns for products that arrive damaged or contain verified manufacturing defects. Returns are not accepted for change of mind, buyer's remorse, incorrect products ordered by the customer, colour or style preference, or products that have been installed, modified, or misused. All returns require prior authorization.

7. Reporting Damaged or Defective Products

Claims must be submitted within seven (7) calendar days and include the order number, description of the issue, photographs or videos of the damage or defect, photographs of the original packaging, and any additional information requested by Stylia.

8. Original Packaging

Customers should retain all original packaging until their claim has been fully resolved. Failure to retain packaging may affect claim eligibility.

9. Return Shipping

If Stylia determines that a return is required due to verified shipping damage or a manufacturing defect, return instructions will be provided. Unauthorized returns may be refused. Shipping charges are non-refundable unless required by law.

10. Warranty

Warranty coverage varies by manufacturer and product. Stylia will assist customers with warranty claims where applicable but does not provide additional warranty coverage unless specifically stated.

11. Product Information

Product descriptions, images, dimensions, and specifications are believed to be accurate but may occasionally contain errors. Images are for illustration purposes only and actual products may vary slightly.

12. Installation

Professional installation is recommended where applicable. Stylia is not responsible for damage resulting from improper installation or connections.

13. Limitation of Liability

To the fullest extent permitted by law, Stylia shall not be liable for indirect, incidental, consequential, or special damages. Stylia's maximum liability shall not exceed the purchase price of the applicable product.

14. Fraud Prevention

Stylia reserves the right to verify customer identity and payment information before processing any order. Fraudulent orders may be cancelled or refused.

15. Force Majeure

Stylia shall not be responsible for delays caused by events beyond its reasonable control, including natural disasters, labour disruptions, transportation interruptions, government actions, supplier shortages, pandemics, or acts of God.